Drain Cleaning & Sewer FAQs

Find answers to frequently asked questions about drains, pipes, sewer issues, burst pipes, and more for residential and commercial drain cleaning, emergencies, and knowing when to call.

drain cleaning and snaking - Rotor-matic Albany
CALL Rotor-Matic
(518) 465-8000
CALL Rotor-Matic
(518) 465-8000
CALL Rotor-Matic
(518) 465-8000
CALL Rotor-Matic
(518) 465-8000
CALL Rotor-Matic
(518) 465-8000

Commonly Asked Drain and Sewer Questions

What causes drains to become clogged?

Drains become clogged due to a buildup of debris such as grease, hair, soap scum, food particles, and even tree roots infiltrating sewer lines. Regular maintenance and proper disposal practices can help prevent these issues.

How often should drains be cleaned?

For optimal performance, we recommend scheduling drain cleaning annually for residential properties. Commercial establishments may benefit from more frequent cleanings based on usage and the type of business.

What are the signs that indicate a clogged drain?

Look out for slow drainage in sinks or tubs, gurgling noises from drains, unpleasant odors, or backups in toilets or floor drains. These signs often indicate a clog that needs attention.

What is hydro jetting and when is it necessary?

Hydro jetting is a highly effective method that uses high-pressure water to clear stubborn clogs, mineral deposits, and grease buildup from pipes. It's particularly useful for tough blockages and as part of regular maintenance to keep pipes clean and flowing freely.

How can tree roots affect sewer lines?

Tree roots seek out moisture and can infiltrate sewer lines through small cracks or joints. Once inside, they can cause significant blockages and damage, leading to backups and potentially costly repairs. Regular inspections and root removal services are essential to prevent these issues.

What should I do if my sewer line is backed up?

If you notice signs of a sewer line backup, such as multiple drains clogging simultaneously or sewage odors indoors, it's crucial to act quickly. Contact Rotor-Matic for professional inspection and cleaning services to identify the cause and prevent further damage.

What is the difference between snaking and hydro jetting?

Snaking involves using a mechanical auger to break up and clear simple clogs close to the drain opening. Hydro jetting, on the other hand, utilizes high-pressure water jets to thoroughly clean the entire pipe, removing grease, scale, and other debris for a more comprehensive solution to persistent clogs.

Are chemical drain cleaners safe to use?

While chemical drain cleaners can offer temporary relief for minor clogs, they may also damage pipes over time and pose safety risks to users. It's best to avoid them and rely on professional drain cleaning services from Rotor-Matic for safe and effective solutions.

How can I prevent future drain clogs?

Preventive measures include using drain guards to catch debris, avoiding pouring grease down drains, and scheduling regular drain inspections and cleanings with Rotor-Matic. These actions help maintain clear and functional plumbing systems.

What are the benefits of professional drain cleaning services?

Our professional drain cleaning services at Rotor-Matic ensure thorough removal of buildup and debris that can lead to clogs and backups. Regular cleaning improves drainage efficiency, extends the life of your plumbing system, and reduces the likelihood of costly repairs and emergencies.

How often should I replace my water heater?

Water heaters typically last 8 to 12 years, influenced by how often they're used and how well they're maintained. As it nears this age range, consider replacing your unit to prevent malfunctions and enhance energy efficiency. Upgrading to a newer model can improve performance and reliability for your home's hot water needs.

What are the signs that my water heater needs repair or replacement?

Signs include inconsistent water temperature, strange noises (like rumbling or popping), rusty or discolored water, leaks around the unit, or increased energy bills. If you notice any of these symptoms, it's advisable to have your water heater inspected by a professional, so call Rotor-Matic.

Which type of water heater is the best choice for my home?

The best water heater type depends on your home's needs. Choose between tank water heaters (which store hot water) and tankless water heaters (which heat on demand, saving space). Consider home size, hot water use, and budget. Let us help you find the best fit!

Still have questions about your pipes, drains, or sewer issues?

Contact our team for further assistance.

Recent Customer Reviews
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I called hoping they could fix a plumbing issue at my son's college apartment. Michael came, but couldn't proceed due to liability issues requiring the owner's management team. Despite assessing the situation without charge, Michael was professional and understanding. This showed their trustworthiness, even though we didn't end up using their services. Thank you, Michael, for your hospitality and understanding.
5 star Google review Rotor-Matic

Kirk S.

Rotor-matic was able to get my problem solved and serviced in under 24 hours. Charlie was an excellent technician! He took the time to explain everything to me, answered all of my questions with great detail, and allowed me to observe while he worked. He then explained what we can do moving forward to keep our main line from backing up and said Rotor-matic would happily come once a year for routine maintenance.
5 star Google review Rotor-Matic

Ashley L.

We were referred to them to help us fix a drainage issue in our new residence, and they were very polite, timely, and knowledgeable. They were able to help us the same day and they kindly explained the issue to me in a way I could understand. I’m happy to use them again if an issue arises.
5 star Google review Rotor-Matic

Kimberly M.

Super nice employee thoroughly examined all basement plumbing for blockages as washing machine and kitchen sink drains were backing up. Found the clog, cleaned it out and was on his way. He took the time to explain everything he was doing, was polite and efficient. Cleaned up and put everything back in place. We will definitely call them next time we have a similar problem.
5 star Google review Rotor-Matic

Ann K.

The team at Rotor-Matic was outstanding in resolving my issues! They were able to respond in very quick fashion even on a Sunday! Zayden contacted me twice on Sunday morning to give me updates on his arrival time. Zayden was able to diagnose and correct the problem very efficiently. He was incredibly professional, and gave great tips on how to better keep kitchen drain line free. I highly recommend Rotor-Matic and will use them in the future if needed. Thank you!
5 star Google review Rotor-Matic

Gerard M.

My main sewer line was clogged. Initially used another plumber to do a clean out. Long story short they said I needed a new main line at a cost of around 15k. Rotomatic was referred to me by a friend. Charlie came out within 2 hours of contact. He worked hard to clean the line and let me know a new mainline was not needed. Professional, courteous and knowledgeable. Very highly recommended. Thanks again Charlie!
5 star Google review Rotor-Matic

Will B.

I can’t say enough great things about them. Our sewer was clogged and backed up into our basement. It was a holiday weekend and they came out quickly. My husband was at work and i had no idea what i was doing. Charlie was very helpful and explained everything and took care of the problem. I will definitely use them again if anything comes up. Thanks again!!!
5 star Google review Rotor-Matic

Amanda G.

Our foundation drain clogged, causing basement flooding in February. A neighbor recommended Rotor-Matic. They promptly identified a collapsed drain pipe that couldn't handle major flow. Charlie used a pipe camera to show the issue, and Jason, the owner, replaced the pipe between snowstorms. Rotor-Matic is responsible, reliable, and fully equipped.
5 star Google review Rotor-Matic

Richard K.

My main sewer line was severely clogged, causing water to flood into my basement and upper bathroom—a nightmare situation. In a panic, I called the first company that appeared in my search. Jason, the owner, assured me I made the right choice because they have a high-pressure water system to clear clogs and arrived promptly. Charlie quickly assessed and resolved the issue. I can't praise Charlie and the company enough for their swift and effective response. Highly recommended!
5 star Google review Rotor-Matic

Lauren S.

I've used this company several times for both my business and home. They are consistently friendly and professional, with unbeatable prices and phenomenal service. They ensure the job is done right the first time and don't leave until it's complete. Unlike others, Rotormatic is honest and reliable—unlike Crisafull Bros, whose warranty proved to be just a gimmick, leading to callbacks. Rotormatic's integrity shines through in every job they do for me.

Mighty M.